Copy of FAQ
Are you shipping currently?
Yes! We deliver pan-India with the exception of containment zones. We can’t thank you enough for supporting Indian-made products.
What precautions are you taking for the above?
Our team at Aeroblu is taking the following sanitary precautions in order to ensure utmost care is taken while handling and shipping your products :
What is the status of my order?
Due to the pandemic and on-road restrictions, please expect a slight delay in the delivery of your order. Feel free to get in touch with us, for any query regarding your orders on cr@aeroblu.co.in
SHIPPING & DELIVERY
How can I place an order from the Aeroblu Footwear website?
We offer an easy and hassle-free ordering process. You can either shop online on this website or place an order on our customer care number +919574676905
or drop off your order requests at our whatsapp number +919574676905
. We’re here to receive your calls from Monday – Saturday, between 11:00 am – 06:00 pm.
To place bulk orders for institutional goods, please contact us at +919574676905 or drop us a mail at cr@aeroblu.co.in. All orders are subject to acceptance and availability of stock at the time of placing the order.
What happens once I place my order and make the payment?
Once your order is successfully placed and the payment goes through, you will receive a confirmation over email and text message from Aeroblu Footwear on the contact information given by you. This mail will contain all details related to your order.
Do you offer free shipping?
We provide free shipping to most cities in India! Click here to check if your city is eligible for free shipping.
How long will it take to deliver my order?
The shipping time is 5-15 working days from the day of the confirmation of order for online orders and for orders made via the customer service number. For orders made via our WhatsApp number, the shipping time is 10-15 days.
Do you charge an additional fee for Cash on Delivery?
Rs. 50/- will be charged as convenience charges for COD deliveries. For non-deliverable PIN/ZIP codes, an additional Rs. 50 will be charged as a special fee to deliver in those areas.
Do I have to register an account on the website to place an order?
No registration needed, you can buy any of the products on our website as a guest user. However, setting up an account with Aeroblu Footwear is quite simple! It allows you to make repeated purchases without having to enter shipping and payment details every single time.
Can I add more items once the order is confirmed?
You can add as many items to your order you wish to place, only up until you click on ‘Proceed to Checkout’on ‘Your Cart’ page. Once the order is confirmed, unfortunately you can't add items to the same order. But please feel free to place a new order if you'd like to order additional items from the website.
Where do I check the status of my order on the website?
You can check your order status in the My Order tab under My Account.
Can I place an order from outside of India?
At the moment we don’t do international shipping.
However, It is possible for you to place an order on our website from outside India with the delivery location set within India, in our serviceable list.
What counts as proof of purchase?
Your order confirmation email is your proof of purchase. We will also send you the invoice when the shipping confirmation email is sent to you.
Can I provide two addresses on my account details: one for billing and one for shipping?
Yes, you can provide us a different address for shipping and another one for billing for Cash on Delivery and prepaid orders.
What should I do if it’s been over 15 days since I placed my order and I still haven’t received it yet?
Shipping and delivery time is subject to factors beyond our control including but not limited to unexpected travel delays from our courier partners and transporters due to weather conditions, strikes, public holidays, festivals, etc.
Kindly track your order on our website, to find out the delivery status of your order.
If you face any delay in receiving your shipments, please share your Order ID with us via email at cr@aeroblu.co.in or call us at our customer service number at +919574676905. Our toll free numbers are available on Monday – Saturday, between 11:00 A.M. – 06:00 P.M.
Please note: Aeroblu Footwear is not responsible for any lost or stolen packages. Undelivered & refused shipments that are returned to us are subject to return shipping fees.
Can I change my shipping address after the order has been placed?
You can modify the shipping address of your order until before we have shipped the product to your location, by contacting our customer support team at +919574676905.
Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. It is recommended to be present or designate a representative who has information about the order, so that you can confirm the order receipt at the time of delivery.
Are receipts sent with deliveries?
All deliveries include the receipt/invoice.
Will I be able to know when my order has been dispatched for delivery?
You will receive an email and SMS when your order has been shipped from our warehouse.
EXCHANGE POLICY
What is your exchange policy?
At Aeroblu Footwear, we strive to provide you with a great customer experience every time you shop with us.
Please be advised that in order to initiate exchange of an item, you will have to notify us within 48 hours of delivery simply by contacting us via email on cr@aeroblu.co.in or reaching us directly on our toll-free number +919574676905 (Monday - Saturday - 11:00 am to 06:00 pm)
What if the product delivered to me is not the perfect fit for me or is not what I ordered?
We are committed to ensure that you receive the shoe size as requested. However, in the event that your order isn’t the perfect fit or the delivered product is different from what you ordered, we would be happy to exchange your product. Please refer to our return process to know how to initiate returning an item.
Can I return an item that I have purchased online? Will I get refunded?
Absolutely. Please refer to the our return/exchange process below to know how to initiate the process of returning an item.
Can I exchange an item, once I receive my order?
If you wish to exchange an item for any reason, you will have to return the product and place a new order on our website. You may return any product purchased from our website, within 2 business days, from the date of delivery.
What is the process of returning/exchanging a product?
A product can be exchanged/returned by following a few simple steps:
Step 1: Call our Customer Support Team on our Toll Free Number +919574676905 (Monday - Saturday - 11:00 am to 06:00 pm) or mail us at cr@aeroblu.co.in to place a return request.
Step 2: Make sure the product is unused, unwashed, has all the tags intact and the original receipt.
Step 3: Someone from the delivery service will come collect the product you wish to return/exchange, simply hand it to them in its original condition! ☺
What condition do I need to return my product in?
In order to ensure the return of your product goes through smoothly, kindly read the following instructions regarding the condition of the product that needs to be returned -
In case the product needed is unavailable, we would be happy to refund the amount.
Can I exchange the same product twice?
Yes we can, however the exchange is only free-of-cost once. To exchange the same product twice, an additional shipping fee will be collected while shipping the product to and from our warehouse.
DAMAGED GOODS
What if the product delivered to me is damaged/defective?
In the unlikely event, that any product you have ordered from us is delivered to you in a damaged or defective condition, please contact our Customer Support Team on our Toll Free Number _____________ (Monday - Saturday - 11:00 am to 06:00 pm) or mail us at cr@aeroblu.co.in within 24 hours of receiving the package. We would request that you return the product unused and in the condition you received it.
What should I do if the delivery package is damaged from the outside?
We highly recommend not accepting delivery of an item, if the outer packaging is damaged or tampered with in any manner.
Will you guarantee replacement of the damaged/defective product?
Yes, we will. In the off chance that we are unable to replace your damaged item for any reason (such as product being out of stock, etc.), we would be happy to refund the amount of the product.
When I request a refund for damaged/defective products, will I also be refunded the delivery fee?
Unfortunately, we are unable to offer a refund on Delivery charges or on Cash on Delivery charges for any damaged/defective orders.
RETURN & REFUND POLICY
Can I return an item that I have purchased online? Will I get refunded?
Please refer to our exchange and return policy for more details.
My product has already been sent for return, when will I receive the refund?
As soon as our team receives the product in its original condition and our quality check team approves it, that’s when we process the refund to you in the original mode of payment.
Will I still get my refund if my payment method was ‘Cash on Delivery’?
Absolutely! In that case, we will refund the amount to a bank account of your choice. All you have to do is, add your Bank details in the ‘Return request form’ (Account Holders Name, Bank Name, Account No, Account Type, and IFSC Code).
Please Note : Aeroblu Footwear will not validate bank account numbers and is not responsible for funds transferred to an unintended recipient. So kindly ensure your bank details are correct.
How long will it take for me to receive the refunded amount?
Typically all refunds are processed in 15 working days, however if it’s not processed in this period and you haven’t received the refunded amount, please email us at cr@aeroblu.co.in with your name, phone number and order number.
Please note : Our team at Aeroblu Footwear will not be responsible for any delays in credit to the cardholder's Credit/Debit card account, as that is managed by the cardholder's issuing bank. In case of any delay, it will be up to the customer to take it up with their respective Credit/Debit card bank with the reference of ‘Aeroblu Footwear Refund Process’.
I still have not received a refund from my bank, what should I do? Whom should I contact?
Please get In touch with our Customer Care department at our toll free number +919574676905 and share your Order ID with us. If the refund has already been initiated with us, it would take 15 working days for it to come through.
PAYMENT & CONTACT
What payments methods can I choose from?
We are pleased to offer you the following payment methods:
1. Debit/Credit Card -
2. Cash on Delivery
3. Net Banking
4. UPI Mode Transfers
What currency do you accept?
All payments made on the website, need to be compulsorily made in Indian Rupees. The website will not facilitate any transaction with respect to any other form of currency on the purchases made on the website. If your payment is deducted from your account after a payment failure, it will be credited back within 7-10 business days after we receive a confirmation from the bank.
Can I use my debit/credit card to make a payment on my mobile?
Yes, you can seamlessly place orders and payments through your mobile.
Is it possible for me to make the payment, partly by cash and partly through online payment?
Unfortunately, at the moment we can only accept orders if it is paid for in full using any ONE of our payment methods mentioned above.
Can I use 2 cards to pay for one order?
We apologize but at the moment we only accept payment made using only one card.
Is Cash on Delivery available as a payment method?
Yes we do offer, Cash on Delivery (COD) option for most addresses. Click here to see if COD is available for your pin code.
When will the money be debited from my card?
Your payment will only be debited for the full amount after you confirm and proceed with the payment process.
What if I have a problem with "Verified by Visa" secure code?
Please contact your bank or card issuer with any problems you face using this service. In such a situation, you may have to create a new password for the same before using the card online.
What do I do if my credit/debit card was refused while placing an order?
If your credit or debit card was refused while placing an order on the website, please re-attempt placing your order using a different card. For details on why your card was refused, please contact your Banking Card Issuer.
My card was billed twice, whom should I contact?
Please contact our Customer Care Helpline at +919574676905, and share details of your Order and Email ID. Our team would be happy to assist you with any issues. You can also write to us at cr@aeroblu.co.in.
What is a 3D Secure Password/OTP number?
A 3D Secure Password is an authorization password that you will receive from your Banking Card Issuer, which you need to enter when you attempt to make a payment on our website.
An OTP number is an authorization number sent to your mobile or email, which you need to enter when you attempt to make a payment on our website.
These security features are measures taken to prevent fraudulent transactions on our website.
How long does the cancellation process take? When will I be able to see my money refund in my bank account?
Your order will be cancelled as soon as you choose the ‘Cancel’ option in the ‘Track Order’ page or the ‘My Accounts’ page. Initiating the refund takes 3 working days. And it will additionally take up to 15 working daysfor the refund amount to reflect in your bank account.
Is there a minimum order amount, for delivery?
There is no minimum order amount for delivery. However, on our non-deliverable PIN/ZIP codes, we charge a delivery charge of Rs.50. If the order placed is Cash on Delivery, we charge an additional Rs.50 for Cash on Delivery / Handling Charges.
How do I contact Aeroblu Footwear?
Feel free to write to us at cr@aeroblu.co.in or call us at +919574676905.
We’re here to receive your calls from Monday – Saturday, between 11:00 am – 06:00 pm.
CANCELLATION
I have initiated a cancellation process, but I would like to retain the product, what should I do?
Unfortunately we will not be able to deliver a product that was previously cancelled; kindly please a new order on our website.
How can I cancel my order, once payment is made?
You can cancel an order, before your order has been processed and shipped. To cancel an existing order, select ‘Track Order’ on the website, and enter your Order ID and email address. Simply select ‘Cancel’. You can also do this from the ‘My Accounts’ section if you are registered with us.
If you face any issues while doing so, please feel free to call our customer care department.
I’d like to cancel my order, but it’s already being shipped. What do I do?
Unfortunately we will not be able to cancel orders that have already been processed and are on its way to being shipped. If you still do not wish to receive the item, kindly refer to our ‘Return & Refund Policy to find out how you can easily return the product and place a new order.
I was informed that my order is cancelled and the money was refunded to my bank account. Why?
Please note that there may be certain orders that we are unable to process for reasons including but not limited to availability of stock, inaccuracies or errors in product or pricing information, unidentifiable or invalid address etc. We reserve the right, at our sole discretion, to refuse or cancel an order for any reason.
We will contact you if all or any portion of your order is cancelled. If your order is cancelled after your net banking/ credit card/debit card has been charged, the said amount will be reversed back in your account.
In the event that Aeroblu Footwear is unable to process your order for any reason whatsoever; the company is not liable to you, except to the limited extent of refund of any amount received from you towards the order.
ACCOUNT TROUBLESHOOTING
I have requested a password reminder for my account and haven't yet received it, what do I do?
Please check your email, sometimes our mail could have been redirected to the spam folder. If you have not received a mail from us, kindly write to us at cr@aeroblu.co.in or call us at +919574676905. Our toll free numbers are available on Monday to Saturday, between 11:00 am – 06:00 pm.
How can I view and update my account details?
Once you're registered on the website, you can sign in with your account at any time to view and update your personal and account details.
How do I view, add or delete to ‘My Cart’ ?
You can view ‘My Cart’ on the top right corner of our website. All our products can be added to Cart by clicking on ‘Add to Cart’, below the product image and description. If you would like to delete a product previously selected, just click the x mark on the product.
Will I be able to check the status of my order?
Yes, you can track your order on our website. All you need to do is enter your order ID and email address in the ‘Track Order’ page or you can also check the ‘My Accounts’ section if you are registered on the Aeroblu Footwear website.
If I add items to my cart when it is on sale, do I still get sale prices when I ‘Proceed to Check Out’, after the sale has ended?
In order to purchase any item on the website in its sale price, kindly ensure you checkout up until the last day of the sale. After a sale has ended, sales prices will be discontinued.
I have saved items on my cart but when I proceed to check out, I receive a message that ‘This item is currently not available’, what does this mean?
If you see that message while ordering something, it means that this product is either out of stock or temporarily disabled on our website.