EXCHANGE & RETURN POLICY

At Aeroblu Footwear, we endeavor to provide you a great shopping and customer experience every time you shop with us. If at all you are not 100% satisfied with your purchase, you can replace/exchange/return your products in the order in case the product is **DAMAGED/DEFECTIVE** or there is a size mismatch of the product.

We will not be able to accept damaged/defective, wrong product shipped if we have been notified later than 48 hours from receipt of the package.

You can notify us via email - cr@aeroblu.co.in or on our toll-free number +919574676905 (Monday - Saturday - 11:00 A.M to 06:00 P.M).

DAMAGED / DEFECTIVE

In the unlikely event that any product you have ordered from us is received in a damaged or defective condition, or if the product delivered is different from what you ordered, you may return the unused product in the same condition that you received it.


TERMS & CONDITIONS

Steps to follow when placing a Return Request:

1. Call our Customer Support Team on the given Toll-Free Number or mail us and give a return request.
2. Pack the original ordered product in the proper manner. Ensure the product is unused, unwashed, and has all original tags along with its original invoice.

If we are unable to replace the damaged/defective product, refunds would be made subject to the following conditions:

1. In case of a single quantity in one order - we will refund the value of the product (selling price).
2. In case of an order with multiple products, if a return for a single product is requested, we will refund only the value of the product (selling price).
3. In case of an order with multiple products, if a return for the entire order is requested, we will refund the value of the entire ordered products.
4. Delivery Charges or Cash on Delivery Charges are not refundable (Applicable on those orders only).

Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner.

Please contact customer support if you open the packaging and discover that the item you received is damaged within 1 working day. You can contact us at +919574676905 (Monday- Saturday - 11:00 A.M to 06:00 P.M) or write to us at cr@aeroblu.co.in.

REFUNDS

We will process the refund once we receive the returned product in its original/intact condition, and its QC is qualified for refund by the internal team.

Refunds will be made in the original mode of payment.

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank details (Account Holder's Name, Bank Name, Account No, Account Type, and IFSC Code) so that we can transfer the money to your account. Please ensure that the details you enter are correct. Aeroblu Footwear will not validate Bank Account numbers and is not responsible for funds transferred to an unintended recipient.

Typically, all refunds are processed within 15 working days. If it’s NOT processed in this period, please email us at cr@aeroblu.co.in with your name, phone number, and order number.

Please note that we shall not be responsible for any delays in credit to the cardholder's CREDIT/DEBIT card account as that is managed by the cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective CREDIT/DEBIT card bank with the reference of Aeroblu Footwear refund process reference.


REPLACEMENT FOR SIZE PROBLEMS

We are committed to ensuring that you receive the size as requested. In the event that you have a sizing issue with the pair received, you may contact us to return the product, but the product needs to be unused, and in the same condition as you received it, with its original packaging along with original tags & invoice. For an exchange, you can notify us within 2 working days of the receipt of the product via phone or email for a replacement. Once the return reaches our warehouse and after our QC check, the exchange will be sent to your address within 10-12 working days unless specified otherwise.

In case of unavailability of replacement, we would refund the amount of the order as per our refund policy (above mentioned).

We will be able to replace only one time per order/per pair, free of cost. We won't be able to provide you second-time replacements. In case a second-time refund or replacement is required, this will attract deduction of shipping both ways (Forward and Reverse) along with COD collection charges (if any) from the final refund value.


If you have any questions, please call us at our toll-free number +919574676905 (Monday- Saturday - 11:00 A.M to 06:00 P.M) or email us at cr@aeroblu.co.in.