1. What is the delivery timeline?
The delivery can happen in 5-7 business days, based on your pin code.
2. Is COD available?
Yes, COD is available; however, the facility is based on your pin code.
3. Can I make payments in parts?
No, you can either place an order by COD or make a full payment through cash or online payment.
4. How do I contact Aeroblu Footwear?
You can always write to us at cr@aeroblu.co or call us at +919574676905. Our customer care number is available Monday – Saturday, between 11:00 A.M – 06:00 P.M.
5. When will the money be debited from my card?
Your payment will be debited for the full amount only after you confirm and proceed with the payment process.
6. Can I pay with a specific card?
Yes, you can pay using American Express, MasterCard, Visa, Maestro, Delta, Solo, Visa Electron/Visa Debit. You can also choose Net Banking, Credit Card, Debit Card, or UPI transfers at checkout.
7. What if I have a problem with the "Verified by Visa" secure code?
Please contact your bank or card issuer for assistance. You may need to create a new password before using the card online.
8. Can I use two cards to pay for one order?
No, at the moment, you can only use one card for payment.
9. Do I have to register an account with Aeroblu Footwear to place an order?
No, you can place an order as a guest. However, creating an account allows you to make repeat purchases more easily.
10. Can I add to an existing order?
You can add items to your cart until you click "Proceed to Checkout." After confirming the order, no additional items can be added.
11. Can I place an order from overseas?
Yes, you can place an order from overseas, but the delivery location must be within India.
12. What should I do if my credit/debit card was refused while placing an order?
Please try again with a different card. Contact your bank for further details.
13. Do I have to be there to sign for delivery?
Yes, most deliveries require a signature to ensure correct receipt of goods.
14. What counts as proof of purchase?
Your order confirmation email and the unique order ID act as proof of purchase. You will also receive an invoice when your order is shipped.
15. Are receipts sent with deliveries?
Yes, all deliveries include a tax receipt/invoice.
16. I requested a password reminder but haven't received it. What should I do?
Check your spam folder. If you still haven't received it, contact customer support.
17. How can I view and update my account details?
Once registered, you can sign in anytime to view or update your account details.
18. My card was billed twice. Whom should I contact?
Please contact our Customer Care Helpline at +919574676905, and share your Order and Email ID details.
19. Can I return an item purchased online? Will I get refunded?
Please refer to our exchange and return policy for more details.
20. How do I view, make additions, and deletions to my cart?
You can view your cart on the top right corner of our website. To delete an item, click the 'x' mark on the product row in the cart.
21. How do I change the quantity of an item in my cart?
In the "My Cart" section, you can adjust the quantity using the dropdown arrow under the Quantity column.
22. What should I do if I receive a defective item?
If you receive a defective item, please contact us at our customer care helpline.
23. Will I be notified when my order is dispatched?
Yes, you will receive an email and SMS when your order is shipped.
24. Can I track my order?
Yes, you can track your order on our website using your order ID and email address.
25. Can I use my debit/credit card to make a payment on my mobile?
Yes, you can use any supported card or payment method to make payments on mobile.
26. What is a 3D Secure password/OTP number?
A 3D Secure password is an authorization password provided by your bank, while an OTP number is sent to your mobile or email for additional security.
27. Can I cancel my order after payment is made?
Yes, you can cancel the order before it is dispatched by selecting the "Cancel" option in the 'Track Order' section or the 'My Accounts' page.
28. Can I provide two addresses on my account details (billing and shipping)?
Yes, you can provide separate billing and shipping addresses for Cash on Delivery and prepaid orders.
29. Can I exchange items after receiving my order?
Yes, you can return the product and place a new order. Returns must be initiated within 2 business days from the delivery date.
30. I still haven’t received my refund. Whom should I contact?
Please contact our Customer Care at our toll-free number +919574676905, and share your Order ID.
31. I initiated a cancellation but want to retain the product. What should I do?
Unfortunately, once an order is cancelled, it cannot be reinstated. You will need to place a new order.
32. How long does the cancellation process take?
The order will be cancelled immediately upon your request, and the refund will be initiated within 3 working days. It may take up to 15 working days for the refund to reflect in your bank account.
33. Do sale prices apply if I check out after the sale ends?
No, sale prices are valid only during the sale period. Once the sale ends, regular prices apply.
34. What does "currently not available" mean at checkout?
This means the product is either out of stock or temporarily disabled on the website.
35. Is there a minimum order amount for delivery?
No, but a delivery charge of Rs.50 is applicable for certain PIN codes. An additional Rs.50 is charged for Cash on Delivery orders.
36. What should I do if I receive the wrong package?
Initiate a return request from the 'Track Orders' or 'My Account' page. Refer to our returns and exchange policy for more details.
37. I haven’t received my order after 10 days. What should I do?
Please check the status on the track order page and contact us with your Order ID if needed.
